Terms of Purchase

SELLER

Number One Drinks Limited

OPERATION MANAGER

David Croll

LOCATION

The Kyoto Distillery
Shimano-mazumecho 15, Kisshoin, Minami-ku, Kyoto, Japan

PHONE NUMBER

+81(0)75-606-2988

SYSTEM MANAGEMENT

Whisk-e Limited

SYSTEM MANAGER

Hiroyuki Ogata

LOCATION

Kanda-izumicho 1-8-11-4F, Chiyoda-ku, Tokyo, Japan

PHONE NUMBER

+81(0)3-3863-1501

PURCHASE

Fares except distillery tour In case of product purchase we will bill 1,000Yen per parcel for domestic delivery.
*Oversea shipping is not available.
Purchase amount Purchase amount will be shown when you confirm your order.
Record of Order After your order has been completed online, you will receive a message detailing the goods you have ordered with the amount purchased.

DISPATCH

  • In case you apply to distillery tour, we will send an email within 24 hours for your confirmation.
  • In case you purchase products, we will dispatch the parcel within 3 business days.

Payment

Only credit card payment is available. Credit card transaction is operated via Zeus.

Cancel and return policy

  • Cancelation within 24 hours of the tour appointment we will charge 100% fare of the tour.
  • The goods ordered cannot be returned unless they are defective or damaged, or not as per your order. Should the goods you received fall into any of the above categories, please let us know by phone or by e-mail (enquiries@kyotodistillery.jp)within three business days of receipt of the goods. We will have them replaced and cover the cost for you to ship back the goods you originally received. Please be sure to contact us at t
  • Opened bottles cannot be returned, unless they are defective.
  • We do not take any responsibility for any damage/breakage attributed to your poor storage after receipt of the goods.